At Viking Lawn Care & Irrigation, your trust matters to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, request services, or communicate with us by phone, email, SMS, or chat. We follow strict compliance standards, including text message (A2P 10DLC) and email marketing regulations, to ensure your data is protected while we deliver professional irrigation, lawn care, lighting, turf, and landscaping services across Winter Haven and the surrounding Central Florida communities.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, service address, and payment details (when applicable).
Communications: SMS/text messages, phone calls, chat messages (including automated chat support), and emails exchanged.
Technical Information: IP address, browser type, device information, cookies, and analytics data.
Service Information: Details about your service requests, preferences, and interactions with our customer support system.
2. How We Use Your Information
We use collected information to:
Provide and manage lawn care, irrigation, lighting, turf, and landscaping services.
Communicate about scheduling, billing, and customer support.
Send service updates, promotions, and offers (with your consent).
Improve our website, services, and customer experience.Support automated and AI-assisted chat features that streamline scheduling and inquiries.
3. SMS/Text Messaging (A2P 10DLC & TCPA Compliance)
By providing your mobile number, you consent to receive SMS/text messages from Viking Lawn Care & Irrigation.
Message and data rates may apply. Message frequency may vary. You can opt-out anytime by replying STOP. Reply HELP for assistance. We do not sell or share your phone number for third-party marketing.
4. Automated Systems & Chat Support
We may use automated and AI-powered tools (such as chatbots, scheduling assistants, or automated replies) to enhance customer communication. Conversations may be stored in our customer relationship management (CRM) system for record-keeping and business operations. Information is used solely for customer service, scheduling, and internal business purposes.We do not sell your personal data to third parties.
5. Sharing of Information
We may share information with:
Service Providers: Vendors such as payment processors, hosting providers, and analytics tools.
Compliance & Legal: When required to comply with laws, regulations, or lawful requests.
Business Operations: If part of a merger, acquisition, or business transfer.
We do not sell personal information to third parties.
6. Cookies & Tracking
Our website uses cookies, pixels, and analytics tools to improve user experience and analyze traffic.You may disable cookies in your browser settings.Some site features may not function properly without cookies.
7. Your Rights & Choices
You may:Request access, correction, or deletion of your personal information.Opt-out of marketing emails by clicking “unsubscribe.”Opt-out of SMS marketing by replying STOP.
8. Security
We use encryption, secure servers, and restricted access to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our services are not directed toward individuals under 13 years of age. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with a revised effective date.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us:
Viking Lawn Care & Irrigation LLC
EMAIL: info@vikinglawnservices.com
PHONE: (863) 377-6105